![]() When I asked if I could receive something saying that I had $122 dollars in store credit I was told that was always here and she would know me. Still nobody has contacted me to pick up this mattress and it is almost 20 minutes after midnight. I was also told that it would be picked up this evening and I told him that I would be awake until after midnight and anytime was OK. At this time I have already purchased a new mattress from a different company and it was delivered NEW.Īfter explaining the issue there was little care and I got the typical "you bought that 5 months ago" line and I expressed my lack of satisfaction and I was told I could have $122.00 dollars of store credit. Feeling cheated I went to AARON'S and the Regional Manager was there at the store on 02 December 2015 in the afternoon "around" 430 p.m. It even had the paperwork on it from when it was returned from the previous renter and there was a small rip in the side (approx 3 - 4 inches long). In the process of moving I removed the mattress cover that was on the mattress when it was delivered in order to wash it and I discovered the mattress I received was NOT NEW. These people are IDIOTS! 1st picture my door second picture next door neighbor's. You are lying and now WE'RE going to file harassment charges against you and report your company to the BBB!" Long story short if you rent from this company do not go to 16824 Stuebner Airline Rd, Spring, TX 77379 location. What are you going to do about my door?" **: "We came to your residence took a picture of your door and the door next to it and they both have the same marks." "Sir not I'M pissed. I spoke to the manager ** who stated, "I signed the contract with you and your husband!" "No you didn't. Week goes by my references and I started to receive phone calls again. Really? "I will have the manager come take pictures of your door." "OK well I'm not paying anything until your company fix my door." Stating "Ma'am we haven't received any complaints." In so many words myself and children are lying. They are scared! I rushed out, put on my clothing, walked to my front door, opened it, no one is there but my door has at least 10 noticeable dents!! Me outraged called the corporate office and spoke to the regional manager whom is more rude and uncaring. My son come running "Mom!! Aaron's at the door with a metal object, something in his hand banging hard repeatedly." "OK hold on son." The girls are crying. The week of payment, taking a shower upstairs. It won't happen again." December the 1st phone ringing off the hook, OK I'm not answering this time because you are not honoring the contract we signed. ![]() "You guys are aware you're not suppose to contact family members according to law right?" "No problem. Exactly what makes them so special? OK, went into office. I know we have Fair Credit Laws in place. This should fix the problem?" No that next week my best friend received a call from Aaron's mostly everyone on my reference list. "OK well I don't understand, why this hasn't been fixed? I just spoke with you last month." "Ma'am we fixed it." "Well I can pay half this week then the remainder next. Well next month same phone call after the 1st. ![]()
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